Accommodation Agreement &Terms of Use

Accommodation Agreement

Article 1 Scope of Application

The accommodation contract and related contracts entered between our hotel (herein referred to as “the hotel”) and guests shall be governed by the provisions of this agreement, and any matters not provided for in this agreement shall be governed by laws and regulations (hereinafter referred to as “laws and regulations”) or generally established customs.
If and when the hotel agrees to a special contract that does not violate laws, regulations, or customs, that special contract shall take precedence over the provisions of the preceding paragraph.

Article 2 Application for Accommodation Contract

Persons wishing to apply for an accommodation contract with the hotel must provide the following information:
（1）Name of Guest
（2）Date of stay and expected arrival time
（3）Accommodation fee (Based on the accommodation fees listed in Schedule 1)
（4）Any other matters deemed necessary by our hotel

If a guest requests to extend their stay beyond the accommodation dates specified in the preceding item during their stay, the hotel will process this request as if a new application for accommodation contract has been made at the time that such a request is made.

Article 3 Establishment of Accommodation Contract

The accommodation contract shall be established when the hotel accepts the application as per the preceding article. However, this shall not apply if and when the hotel proves that the application has not been accepted.
If and when the accommodation contract is established in accordance with the provisions of the preceding paragraph, payment for the application fee shall be required as set by our hotel, up to the basic accommodation fee for the duration the stay, by the date specified by the hotel.
The application fee shall first be applied towards the accommodation fee that the guest ultimately owes. In the event that circumstances arise necessitating the application of Article 6 and Articles 18, it shall be applied in the order of penalty charges and then compensation fees, with any remaining balance refunded according to the provisions of Article 12 regarding payment of fees.
If the application fee specified in the second paragraph is not paid by the date designated by our hotel according to the provisions of that paragraph, the accommodation contract shall lose effect. However, the hotel shall only specify the payment deadline for the application fee after notifying the guest of such.

Article 4 Special Agreement where No Application Fee is Required

Notwithstanding the provisions of the preceding article’s paragraph 2, the hotel may, after the establishment of the contract, agree to a special contract that waives the payment of the application fee specified in that paragraph.
If and when the hotel accepts the application for an accommodation contract without requesting payment of the application fee specified in the preceding article’s paragraph 2, or without specifying a payment deadline for such application fee, it shall be treated as the special contract in the preceding paragraph has been agreed upon.

Article 4-2 Request for Cooperation in Infection Prevention Measures at the Facility

The hotel may request cooperation from individuals intending to stay, in accordance
with Article 4-2, Paragraph 1 of the Ryokan Business Act (Act No.138 of 1948).

Article 5 Refusal to Enter into Accommodation Contract

The hotel may refuse to enter into an accommodation contract in the following
situations, provided that it does not violate Article 5 of the Ryokan Business Act:
(1) If and when the application for accommodation does not comply with this agreement.
(2) If and when there is no availability of rooms due to full occupancy.
(3) If and when it is recognized that the individual intending to stay may engage in acts related to accommodation that violate legal provisions, public order, or good morals.
(4) If and when it is recognized that the individual intending to stay falls under the following criteria (A through C):
A: Act on Prevention of Unjust Acts by Organized Crime Group Members (Act
No. 77 of 1991), Article 2, Item 2 defines “organized crime group”
(hereinafter referred to as “organized crime group”), and Article 2,
Item 6 defines “organized crime group member” (hereinafter referred to
as “organized crime group member”), quasi-member of organized crime
groups, or other antisocial forces
B: Associated with a corporation or any other organization which is controlled by an
organized crime group or organized crime group member
C: Associated with a corporation where among its officers there are individuals who
fall under the category of organized crime group members
(5) If and when an individual intending to stay becomes heavily intoxicated or behaves in a significantly disruptive manner that causes considerable disturbance to other guests.
(6) If and when an individual intending to stay is infected with or is a carrier of specified infectious diseases as defined in Article 4-2, Paragraph 1, Item 2 of the Ryokan Business Act
(hereinafter referred to as “patients with designated infectious diseases”).
(7) If and when an individual intending to stay engages in acts of violence, threats, extortion, or intimidating unreasonable demands towards the accommodation facility or its staff
(employees), or is recognized to have engaged in such behavior in the past. (Excluding cases where individuals intending to stay request the removal of social barriers under Article 8,
Paragraph 2 of the Act on Promotion of Elimination of Discrimination against Persons with Disabilities (Act No. 65 of 2013), hereinafter referred to as the “Act on Elimination of
Disability Discrimination.”)
(8) If and when an individual intending to stay repeatedly makes requests to our hotel that fall under those defined in Article 5-6 of the Enforcement Regulations of the Ryokan Business Act,
where the burden associated with their implementation is excessive and may significantly hinder the provision of accommodation services to other guests.
(9) If and when the hotel is unable to accommodate due to natural disasters, facility malfunctions, or other unavoidable circumstances.
(10) If and when there are circumstances where accommodation can be refused in accordance with provisions of various laws, ordinances, or prefectural regulations.

Article 5-2 Explanation of Refusal to Enter into Accommodation Contract

An individual intending to stay can request an explanation from the hotel if and when
we refuse to enter into an accommodation contract based on the preceding article.

Article 6 Right to Terminate Accommodation Contract

Guests may request to terminate the accommodation contract with the hotel.
If a guest terminates all or part of the accommodation contract due to reasons attributable to them, except in cases where the hotel has specified a payment deadline for the application fee under Article 3, Paragraph 2, and demanded payment, but the guest terminates the accommodation contract before making such payment, our hotel will charge a penalty fee as specified in Schedule 2. However, in situations where our hotel has agreed to a special contract under Article 4, Paragraph 1, the obligation to pay a penalty fee when the guest terminates the accommodation contract may be limited to cases where our hotel has notified the guest of such upon agreeing to such special contract.
The hotel may consider the accommodation contract terminated by the guest if they do not arrive by 8:00 PM on the day of their scheduled stay (or two hours after the specified arrival time if provided in advance) without prior notice.

Article 7 Right to Terminate Contract by Our Hotel

The hotel may terminate the accommodation contract in the following cases, provided that it does not violate Article 5 of the Ryokan Business Act:
(1) When it is recognized or confirmed that the guest may engage in or has engaged in acts related to accommodation that violate legal provisions, public order, or good morals.
(2) When it is recognized that the guest falls under the following criteria (A through C)
A: Organized crime groups, organized crime group members, quasi-members of organized crime groups, or associates of organized crime groups and other antisocial forces
B: Associated with a corporation or any other organization is controlled by an organized crime group or organized crime group member.
C: Associated with an organization where among the officers are individuals who qualify as members of organized crime groups.
(3) When it is recognized that a guest is heavily intoxicated or behaving in a significantly disruptive manner that may disturb other guests, or has engaged in behavior that significantly
disturbs other guests.
(4) When a guest is infected with or is a carrier of specific infectious diseases.
(5) When a guest engages in acts of violence, threats, extortion, or intimidating unreasonable demands towards the accommodation facility or its staff (employees), or is recognized to
have engaged in similar behavior in the past. (Excluding cases where the guest requests the removal of social barriers under Article 8, Paragraph 2 of the Act on Promotion of
Elimination of Discrimination against Persons with Disabilities.)
(6) When a guest repeatedly makes requests to the hotel that qualify under Article 5-6 of the Enforcement Regulations of the Ryokan Business Act as demanding burdens that are
excessive and significantly hinder the provision of accommodation services to other guests.
(7) When and if unable to accommodate due to reasons arising from natural disasters or other force majeure events.
(8) When the guest does not comply with the rules and regulations set by the hotel.
(9) When the guest does not comply with the prohibitions stipulated in the hotel’s rules and regulations, such as smoking in bedrooms, tampering with firefighting equipment, or other
prohibited acts necessary for fire prevention purposes.
(10) When it is applicable to refuse accommodation based on provisions stipulated by various laws, prefectural ordinances, etc.

When the hotel terminates the accommodation contract based on the provisions of the preceding clause, fees for accommodation services or other services not yet provided to the guest will not be charged.

Article 7-2 Explanation of Accommodation Contract Termination

Guests have the right to request an explanation from the hotel if the accommodationcontract is terminated based on the preceding clause.

Article 8 Registration for Accommodation

On the day of accommodation, guests are required to register the following details at the hotel front desk:
(1)The guest’s name, address, and contact information
(2)For foreign nationals without an address in Japan, their nationality and passport number are required
(3)Any other details deemed necessary by the hotel

When a guest intends to make payment for the charges under Article 12 using methods such as accommodation vouchers or credit cards, they are required to present these documents during the registration process mentioned in the preceding clause.

Article 9 Hours of Guest Room Usage

The time during which guests can use the hotel room is from 15:00 on the day of check-in until 12:00 on the following day. However, in the case of consecutive stays, guests can use the room for the entire day, excluding the arrival and departure days.
The hotel may accommodate requests for room usage outside the hours specified in the preceding clause. In such cases, additional charges as listed below may apply:
(1)Up to 3 hours overtime, the charge will be 1/3 of the room rate
(2)Up to 6 hours overtime, the charge will be 1/2 of the room rate
(3)For more than 6 hours of overtime, the charge will be full amount equal to the room rate

Article 10 Compliance with Rules and Regulations

Guests are required to adhere to the hotel’s rules and regulations posted
within the hotel premises.

Article 11 Business Hours

The business hours of the main facilities of the hotel are detailed in the TV We will also guide you through provided brochures, notices posted throughout, and service directories inside the guest rooms.
The times stated in the previous section may be temporarily changed if and when it is deemed necessary. In such cases, information will be provided through appropriate means.

Article 12 Payment of Fees

The breakdown and calculation method of accommodation fees and related charges to be paid by guests shall be as listed in Appendix 1.
The payment of the accommodation charges and other fees mentioned in the preceding clause shall be made by currency or any other method approved by the hotel, such as accommodation vouchers or credit cards, at the front desk upon the guest’s departure or when requested by the hotel.
Even if the guest chooses not to stay, the hotel may charge the accommodation fee for rooms the hotel has prepared and made available for use by the guest.

Article 13 Responsibilities of the Hotel

If and when the hotel brings about damages to the guest due to the performance or non-performance of the accommodation contract and related contracts, the hotel shall compensate for such damages. However, this does not apply if damages are not due to the actions or inactions of the hotel.
The hotel is insured under innkeeper’s liability insurance to address unforeseen events such as fires.

Article 14 Procedures when the Contracted Guest Room Cannot be Provided

If and when the hotel is unable to provide the contracted room to the guest, the hotel will seek the guest’s consent to arrange alternative accommodation under the same conditions, to the extent possible.
The hotel, notwithstanding the provisions of the preceding clause, shall compensate the guest with a penalty fee equivalent amount if unable to arrange alternative accommodation at another lodging facility. This compensation fee will be deducted from any damages awarded. However, no compensation fee will be paid if the hotel is not at fault for the inability to provide the room.

Article 15 Handling of Checked Items

If a guest’s checked items, cash, or valuables entrusted to the front desk are lost, damaged, or otherwise compromised, the hotel will compensate for such damages unless this is the result of circumstances beyond their control. However, concerning cash and valuables, if the hotel has requested the guest to declare their type and value, and the guest fails to do so, the hotel will only compensate for the damages up to a limit of 150,000 yen.
When a guest brings items or cash and valuables into the hotel premises without checking them at the front desk, and these items are lost, damaged, or otherwise affected due to the intentional or negligent actions of the hotel, the hotel will compensate for damages. However, for items that were not declared in terms of their type and value beforehand by the guest, the hotel will only compensate damages up to 150,000 yen, except in cases where the hotel is intentionally or grossly negligent.

Article 16 Storage of Luggage and Parcels Belonging to Guests

If a guest’s luggage arrives at the hotel prior to their stay, we will store it responsibly only if the hotel has been informed beforehand, and we will deliver it to the guest upon check-in at the front desk.
After a guest has checked out, if any personal belongings or items are left behind at the hotel, the hotel will wait for contact from the owner and request their instructions. However, if there are no instructions from the owner or if the owner cannot be identified, the hotel will keep the items for 7 days including the day of discovery, and then deliver them to the nearest police station. Furthermore, food and beverages will be disposed of on the day of discovery.
The hotel’s responsibility for the storage of guests’ luggage or belongings in the cases described in the preceding two clauses shall be governed by the provisions of the preceding clause in the first case and by the provisions of the second clause of the preceding article in the second case.

Article 17 Liability for Parking

When a guest parks their vehicle within the hotel premises, including the parking lot, the hotel is only providing the space and does not assume responsibility for managing the vehicle, regardless of whether the vehicle keys are entrusted to the hotel or not. However, if damage is caused due to the hotel’s intentional actions or negligence while managing the parking area, the hotel will be liable for compensation.

Article 18 Guest Responsibility

If the hotel suffers damage due to the intentional actions or negligence of
a guest, the guest shall compensate the hotel for said damages. In addition, the hotel
will claim business compensation for the loss incurred from being unable to use the
room while any necessary repairs take place.

Article 19 Disclaimer

When using computer communications within the hotel, guests shall do so at
their own risk. If the service is interrupted due to system failures or other reasons
while using computer communications, the hotel shall not be held responsible for any
resulting damages incurred by the user. Furthermore, if the use of computer
communications involves actions deemed inappropriate by the hotel and causes
damage to the hotel or third parties, the user shall make compensations for such
damages.

Article 20 Changes to the Accommodation Terms and Conditions

The hotel may change the accommodation terms and conditions at its discretion under the following circumstances.
(1) When changes to the accommodation terms and conditions are deemed to be in the general interest of the guests.
(2) When changes to the accommodation terms and conditions do not contradict the purpose of the contract, and are deemed necessary, reasonable in their content after the change, and are otherwise rational in light of the circumstances surrounding the change.

The hotel, regarding changes to the accommodation terms and conditions as per the preceding clause, will post on the hotel’s website the intention to modify the accommodation terms and conditions, the details of the modified terms and conditions, and their effective date, at least 30 days prior to the effective date of the modified accommodation terms and conditions.
If a customer uses the hotel after the effective date of the modified accommodation terms and conditions, it shall be deemed that the customer has agreed to the changes in the accommodation terms and conditions.

Article 21 Language and Governing Law

These terms and conditions are prepared in both Japanese and English. In the event of any inconsistency or discrepancy between the two versions, the Japanese text shall take precedence in all respects.
Any and all disputes arising from these terms and conditions shall be resolved in accordance with Japanese law, by the courts of Japan having jurisdiction over the location of the hotel.

Revised on September 2nd, 2024

Appendix 1

Methods for Calculating Accommodation Charges (refer to Article 2, Paragraph 1; Article 3, Paragraph 2; Article 12, Paragraph 1)

		Contents
Total Amount to be Paid by the Guest	Accommodation Charges	[1]Basic Accommodation Charge(Room charge including breakfast and other food and beverage expenses) [2]Service charge ([1]×10%)
	Extra Charges	[3]Additional food and beverages (excluding those included in [1]) [4]Service charge ([3]×10%)
	Taxes	・Consumption tax ・Tokyo accommodation tax

Remark: Basic Accommodation Rates are based on the tariffs

Appendix 2

Penalty Fee (refer to Article 6, Paragraph 2)

		Date when Cancellation of Contract is Noticed
Contracted Number of Guests		No Show	Accommodation Day	1 Day Prior to Accommodation Day	9 Day Prior to Accommodation Day	20 Day Prior to Accommodation Day
Individual	1 to 14	100%	80%	20%
Group	15 to 99	100%	80%	20%	10%
Group	100 and more	100%	100%	80%	20%	10%

Remarks:

The percentages signifies the cancellation charge to the Basic Accommodation Charges.
When the number of days contracted is shortened, the cancellation charge for the first day of the cancelled period shall be paid by Guest regardless of the number of days shortened.
In the event of cancellation of a contract for a part of a group (15 or more persons), 10% of the number of persons staying at the hotel 10 days prior to the date of stay (or the date of acceptance if the application is accepted after that date) (any fractional number will be rounded up) will not be subject to a penalty.
Separate penalty regulations apply for educational travel.
If you apply for certain special plans or specific dates with “advance credit card payment” and then cancel the contract, a cancellation fee of 30% will be charged up to 30 days prior to your stay, 100% will be charged from 8 days prior to your stay until the day of your stay, and 100% will be charged in the event of a no-show.

Terms of Service

In order to maintain the standards of the ASAKUSA VIEW HOTEL, guests of the hotel are requested to observe the following rules in accordance with the “”Provisions Governing Accommodation Agreements, Article 10″”.

The Hotel reserves the right, to terminate a guest’s stay at the hotel in the event that any of the following rules are violated.

1. The use of any electrical appliances (such as hot plates, irons, etc), other than those provided by hotel, is not permitted.
2. Smoking in bed, or other places where fires are apt to occur, is not permitted.
3. The following articles may not be brought into the hotel;
a ) Animals, birds, etc. *Except guide dogs, hearing dogs and assistance dogs
b ) Articles with offensive odors.
c ) Explosive and flammable items, such as gunpowder, gasoline, etc.
d ) Illegally owned guns and swords.
4. Creating a disturbance which annoys other guests and gambling are not permitted in the hotel.
5. Meeting with visitors is not permitted in guest rooms.
6. The lobby, or the guest rooms, is not to be used as showrooms or as business offices.
7. Distributing advertising materials to other guests in the hotel is not permitted.
8. Ordering meals and drinks which must be delivers from outside the hotel is not permitted.
9. Articles and laundry left in the hotel will be kept up to three months if no advance notice or forwarding address has been provided. After that time, the articles will be disposed of as required by Civil Law.
10. Rules Regarding Equipment and Fixtures on the Premises.
a ) Refrain from using equipment and fixtures for purposes other than intended.
b ) Please do not take equipment of fixtures out of the hotel.
c ) Removal of equipment or fixtures is prohibited.
11. Use of hotel rooms for purposes other than lodging are not permitted.
12. The taking of photographs for commercial purposes or which annoys other guests is not permitted within the hotel site and buildings.

NOTICE

1. Please pay your bill when you check out or when presented with a bill for payment.
2. Only one receipt will be prepared for each room. If two persons are staying in a room and want separate receipts, they are requested to notify the cashier to that effect as early as possible.
3. If there is anything unclear about payments, please do not hesitate to inquire of our Cashier at the Front Desk.
4. You are kindly requested not to go out of your room in a Yukata or slippers.
5. To protect your cash and valuables (except antiques and art objects), please utilize the safety box of the Cashier at the Front Desk. The Management will not accept responsibility for loss of such items not deposited in the safety box.